Canadian representation in Mexico
Canadian Consular Agency in Playa del Carmen
Contact details, opening hours, passport, notarial and consular services for the Consular Agency of Canada in Playa del Carmen, Mexico.
Contact details
Contact the Canadian Consular Agency in Playa del Carmen
The Consular Agency of Canada is located at Plaza Paraíso Caribe in central Playa del Carmen.
Modulo C, Planta 2, Oficina C21 – 24
Av. 10 Sur entre Calle 3 y 5 Sur
M-35, Lote 1, Colonia Centro
77710 Playa del Carmen, Quintana Roo
México
Appointments: General enquiries and consular services are available by appointment Monday to Friday from 9:00 a.m. to 1:00 p.m.
Location
Where is the Canadian Consular Agency in Playa del Carmen?
The Agency is located at Plaza Paraíso Caribe on Avenida 10 Sur in central Playa del Carmen.
About the agency
About the Consular Agency of Canada in Playa del Carmen
The Canadian Consular Agency in Playa del Carmen is an official Government of Canada post serving Canadians visiting or living in southern Quintana Roo.
The office provides passport, consular and selected notarial services and forms part of Canada’s wider diplomatic and consular network in Mexico.
Canada’s principal diplomatic mission in Mexico is the Embassy of Canada in Mexico City.
Consular services
Services at the Canadian Consular Agency in Playa del Carmen
The Agency provides a broad range of services to Canadian citizens in its consular district.
Consular assistance
Canadians can contact the Agency for assistance with emergencies, lost documents and other consular matters.
Passport services
The Agency accepts complete Canadian passport applications by mail or in person by appointment.
Urgent passport cases
Urgent travel document requests can be assessed individually when travel is required in less than 20 working days.
Notarial services
Selected notarial services are available by appointment, including certified copies, declarations and signature certification.
Apostille services
The office can issue apostilles for certain eligible original Canadian documents under current Government of Canada procedures.
Emergency assistance
Emergency Canadian consular assistance is available 24 hours a day through the Government of Canada.
Opening hours
Opening hours at the Canadian Consular Agency in Playa del Carmen
Monday to Friday
9:00 a.m. to 1:00 p.m., by appointment.
Weekend
Saturday: Closed.
Sunday: Closed.
Service schedule: The same published appointment hours apply to general enquiries and consular services.
Passport services
Canadian passport services in Playa del Carmen
The Playa del Carmen Consular Agency accepts complete Canadian passport applications by mail or in person.
Submit by mail
Complete passport applications can be sent to the Consular Agency by mail or courier.
Submit in person
Applicants can book an appointment to present their passport application documents in person.
Urgent applications
If you need to travel in less than 20 working days, email the Agency with details of the emergency. Urgent cases are assessed individually.
Processing time: The current published processing time is 20 business days from receipt of a complete application, excluding holidays and delivery time.
Notarial services
Notarial services in Playa del Carmen
The Agency provides selected notarial services by appointment to Canadian citizens and, in limited cases, to non-Canadians when documents are intended for use in Canada.
Certified copies
The office may certify eligible copies of certain Canadian documents as true copies of the originals.
Declarations and signatures
Eligible affidavits, statutory declarations, sworn statements and signatures may be certified by a consular officer.
Apostilles
The office can issue apostilles for certain original Canadian documents, including eligible civil-status documents and some RCMP criminal record certificates.
Before booking: Send a scanned copy of the document to crmen@international.gc.ca so the Agency can confirm whether the requested service is available.
Citizenship services
Canadian citizenship services for Playa del Carmen
Citizenship information is available through the Government of Canada, but paper applications for a Canadian citizenship certificate are not submitted to the Playa del Carmen Agency.
Paper applications
If you are required to submit a paper application for proof of Canadian citizenship, send it by courier to the Consular Section of the Embassy of Canada in Mexico City according to the current instructions.
Consular district
Area served by the Canadian Consular Agency in Playa del Carmen
Southern Quintana Roo
The Agency serves the area from Playa del Carmen, including the municipality of Solidaridad, south to Chetumal, including Cozumel.
Before you visit
Preparing to visit the Canadian Consular Agency in Playa del Carmen
Book an appointment
General enquiries and consular services are appointment-based. Arrange your visit before travelling to the office.
Prepare passport documents
Complete the appropriate passport form, gather all required supporting documents and pay the applicable fees online before submission.
Send notarial documents first
Email a scanned copy before attending so the Agency can confirm whether it can provide the requested notarial or apostille service.
Frequently asked questions
Canadian Consular Agency in Playa del Carmen FAQ
Is there a Canadian consular office in Playa del Carmen?
Yes. Canada maintains a Consular Agency at Plaza Paraíso Caribe in central Playa del Carmen.
What is the telephone number?
The published telephone number is +52 55 5724 9796.
What is the email address?
The published email address is crmen@international.gc.ca.
When is the Canadian Consular Agency in Playa del Carmen open?
General enquiries and consular services are available by appointment Monday to Friday from 9:00 a.m. to 1:00 p.m.
Can I apply for a Canadian passport in Playa del Carmen?
Yes. Complete passport applications can be submitted by mail or presented in person by appointment.
Does the Agency handle urgent passport applications?
Yes. Urgent cases involving travel in less than 20 working days can be assessed individually.
Does the Playa del Carmen Agency provide notarial services?
Yes. Selected notarial services are available by appointment, including certified copies, declarations and signature certification.
Can the Agency issue apostilles?
Yes. Apostille services are available for certain eligible original Canadian documents.
Can I submit a Canadian citizenship certificate application in Playa del Carmen?
No. Paper applications for proof of Canadian citizenship should be sent to the Embassy of Canada in Mexico City.
Which area does the Playa del Carmen Consular Agency serve?
The Agency serves Playa del Carmen and the municipality of Solidaridad south to Chetumal, including Cozumel.