Canadian representation in Mexico
Canadian Consular Agency in Cancún
Contact details, opening hours, passport, notarial and consular services for the Consular Agency of Canada in Cancún, Mexico.
Contact details
Contact the Canadian Consular Agency in Cancún
The Consular Agency of Canada is located in the Zona Hotelera area of Cancún.
Blvd. Kukulcan Km. 12
Zona Hotelera
77500 Cancún, Quintana Roo
México
Appointments: General enquiries and consular services are available by appointment Monday to Friday from 9:00 a.m. to 1:00 p.m.
Location
Where is the Canadian Consular Agency in Cancún?
The Agency is located at Centro Empresarial on Blvd. Kukulcan Km. 12 in Cancún’s Zona Hotelera.
About the agency
About the Consular Agency of Canada in Cancún
The Canadian Consular Agency in Cancún is an official Government of Canada post providing consular services to Canadians visiting or living in southeastern Mexico.
The office serves parts of Quintana Roo as well as the states of Yucatán and Campeche.
Canada’s principal diplomatic mission in Mexico is the Embassy of Canada in Mexico City.
Consular services
Services at the Canadian Consular Agency in Cancún
The Agency provides a broad range of services to Canadian citizens in its consular district.
Consular assistance
Canadians can contact the Agency for assistance with emergencies, lost documents and other consular matters.
Passport services
The Agency accepts complete Canadian passport applications by mail or in person by appointment.
Emergency passports
Urgent passport and travel-document cases can be assessed individually when travel is required within a short period.
Notarial services
Selected notarial services are available by appointment, including certified copies, declarations and signature certification.
Apostille services
The office can issue apostilles for certain eligible original Canadian documents under current Government of Canada procedures.
Emergency assistance
Emergency Canadian consular assistance is available 24 hours a day through the Government of Canada.
Opening hours
Opening hours at the Canadian Consular Agency in Cancún
Monday to Friday
9:00 a.m. to 1:00 p.m., by appointment.
Weekend
Saturday: Closed.
Sunday: Closed.
Service schedule: The same published appointment hours apply to general enquiries and consular services.
Passport services
Canadian passport services in Cancún
The Cancún Consular Agency accepts Canadian passport applications and assists with urgent passport cases.
Submit by mail
Complete passport applications can be sent by mail or courier to the Consular Agency in Cancún.
Submit in person
Applicants can also book an appointment to present a complete passport application in person.
Urgent passport requests
If you need to travel in less than 20 business days, contact the Agency by email. Urgent cases are assessed individually.
Payment: All passport fees must be paid online. Include the payment receipt with the complete application.
Notarial services
Notarial services in Cancún
The Agency provides selected notarial services by appointment to Canadian citizens and, in limited cases, to non-Canadians when documents are intended for use in Canada.
Certified copies
The office may certify eligible copies of certain Canadian documents as true copies of the originals.
Signatures and declarations
Eligible affidavits, statutory declarations, sworn statements and signatures may be certified by a consular officer.
Apostilles
The Agency can issue apostilles for certain original Canadian documents, including eligible vital-statistics documents and some RCMP criminal record certificates.
Before booking: Send a scanned copy of the document to cncun@international.gc.ca so the office can confirm whether the requested notarial or apostille service is available.
Consular district
Area served by the Canadian Consular Agency in Cancún
Quintana Roo
The Cancún Agency serves Quintana Roo north of the municipality of Solidaridad, including Puerto Morelos, Isla Mujeres and Holbox.
Yucatán
The State of Yucatán is part of the Cancún Consular Agency’s official service area.
Campeche
The State of Campeche is also included in the Agency’s consular district.
Before you visit
Preparing to visit the Canadian Consular Agency in Cancún
Book an appointment
General and consular services are appointment-based. Arrange your visit before travelling to the office.
Prepare passport documents
Complete the correct passport form, gather the required supporting documents and pay the applicable fees online before submission.
Send notarial documents first
For notarial or apostille services, email a scanned copy of the document before booking so the Agency can confirm eligibility.
Frequently asked questions
Canadian Consular Agency in Cancún FAQ
Is there a Canadian consular office in Cancún?
Yes. Canada maintains a Consular Agency at Centro Empresarial on Blvd. Kukulcan Km. 12 in Cancún.
What is the telephone number?
The published telephone number is +52 55 5724 9795.
What is the email address?
The published email address is cncun@international.gc.ca.
When is the Canadian Consular Agency in Cancún open?
General enquiries and consular services are available by appointment Monday to Friday from 9:00 a.m. to 1:00 p.m.
Can I apply for a Canadian passport in Cancún?
Yes. Complete Canadian passport applications can be submitted by mail or presented in person by appointment.
Does the Agency handle urgent passport applications?
Yes. Urgent cases are assessed individually. Contact the Agency if you need to travel in less than 20 business days.
Does the Cancún Agency provide notarial services?
Yes. Selected notarial services are available by appointment, including certified copies, statutory declarations and signature certification.
Can the Agency issue apostilles?
Yes. It can issue apostilles for certain eligible original Canadian documents after confirming that the document qualifies.
Which areas does the Cancún Consular Agency serve?
The Agency serves Campeche, Yucatán and Quintana Roo north of the municipality of Solidaridad, including Puerto Morelos, Isla Mujeres and Holbox.