Diplomatic representation of New Zealand in Canada
New Zealand High Commission in Ottawa
The New Zealand High Commission in Ottawa represents New Zealand in Canada and provides consular assistance and selected notarial services to New Zealand citizens.
Contact details
Contact the New Zealand High Commission in Ottawa
The New Zealand High Commission is located on Elgin Street in downtown Ottawa.
Before visiting: Contact the High Commission before travelling for a consular or notarial service. Notarial services are available only in certain circumstances and require an appointment.
High Commission location
Where is the New Zealand High Commission in Ottawa?
The New Zealand High Commission is located at 150 Elgin Street in downtown Ottawa.
The official address is 150 Elgin Street, Suite 1401, Ottawa, ON K2P 1L4, Canada.
Visitors requiring a notarial service should contact the High Commission before travelling to arrange an appointment and confirm the applicable requirements and fees.
About the mission
About the New Zealand High Commission in Ottawa
The New Zealand High Commission in Ottawa is New Zealand’s resident diplomatic mission in Canada.
The High Commission represents New Zealand in its official relations with Canada and supports political, economic, trade, security, cultural and other cooperation between the two countries.
The mission also provides consular assistance to New Zealand citizens in Canada and selected notarial services where the applicable requirements are met.
New Zealand also maintains a Consulate-General in Vancouver and honorary consular representation in Calgary and Toronto.
Consular assistance
Consular Services
The High Commission provides consular assistance to New Zealand citizens in Canada, while several government services are administered directly by the responsible authorities in New Zealand.
Emergency assistance
New Zealand citizens in Canada can contact the High Commission for consular assistance in serious emergencies such as accidents, arrests, hospitalisation or other situations where consular support may be appropriate.
Notarial services
In certain circumstances, High Commission staff can witness affidavits, affirmations, statutory declarations and other documents intended for use under New Zealand law.
Certified copies
New Zealand consular offices in Canada can provide selected document-certification services where the applicable requirements are met.
Citizen information
New Zealanders in Canada can contact the mission for guidance on consular matters and can use the New Zealand government’s SafeTravel service for travel advice and emergency information.
Government services are divided between agencies: Passport and immigration applications are not ordinary counter services of the High Commission. Use New Zealand Passports for passport applications and Immigration New Zealand for visas and NZeTA matters.
Documents for use in New Zealand
Notarial Services
The High Commission can provide selected notarial services in circumstances where New Zealand consular staff are authorised to act.
The Ministry of Foreign Affairs and Trade states that High Commission staff can, in certain circumstances, witness affidavits, affirmations, statutory declarations and other documents for use under New Zealand law.
Applicants should contact the consular staff before visiting to confirm whether the High Commission can perform the particular service required and to obtain information about the applicable fee.
An appointment is required for these services.
Check before travelling: Consular officers cannot provide every type of legal or notarial service. Send details of the document and its intended use to the High Commission before arranging a visit.
New Zealand travel documents
New Zealand Passports
New Zealand passport applications from Canada are handled through New Zealand’s central passport service rather than as a routine passport-application service at the High Commission.
New Zealand citizens overseas can normally apply for a passport using the official New Zealand Passports service.
Applicants who cannot use the online process can follow the alternative application instructions provided by the Department of Internal Affairs. Postal or courier applications from countries such as Canada are sent to the New Zealand Passport Office using the current address and procedure published by New Zealand Passports.
For urgent travel or problems involving an existing passport application, applicants should contact New Zealand Passports directly. The High Commission can provide consular assistance where appropriate but does not replace the Department of Internal Affairs passport service.
Do not send a routine passport application to the High Commission: Check the current New Zealand Passports instructions and use the application method specified by the Department of Internal Affairs.
Travel to New Zealand
NZeTA and Entry Requirements
Canadian citizens are covered by New Zealand’s visa-waiver arrangements for qualifying short visits, but they normally need a New Zealand Electronic Travel Authority before travelling.
Canada is currently included on New Zealand’s official list of visa-waiver countries and territories.
A Canadian citizen travelling on a Canadian passport for an eligible short visit therefore does not normally apply for a Visitor Visa before departure. Instead, the traveller must obtain an NZeTA before travelling unless another exemption applies.
An NZeTA is generally valid for two years for travellers and can be used for multiple trips while valid. For Canadian visitors using the visa-waiver system, an individual visit can generally be for up to three months.
An NZeTA is not itself a visa. If the traveller meets the requirements and receives entry permission at the New Zealand border, a Visa Waiver Visitor Visa is granted on arrival.
Travellers must also complete a New Zealand Traveller Declaration and meet the applicable passport, onward-travel, funds, health and character requirements.
Longer stays and other purposes: Travellers planning to work, live or study in New Zealand beyond the permitted visitor conditions need the appropriate visa. Immigration applications are handled by Immigration New Zealand rather than the High Commission.
Visitor information
Before You Visit
Identify the responsible New Zealand government service before travelling to the High Commission.
Contact the High Commission
For notarial services or other matters requiring an in-person visit, contact the High Commission first to confirm that the service can be provided and arrange an appointment.
Use New Zealand Passports
Routine passport applications and renewals are handled through the Department of Internal Affairs. Follow the official New Zealand Passports procedure rather than travelling directly to the High Commission.
Use Immigration New Zealand
NZeTA, visitor, work, student and residence matters are handled through Immigration New Zealand. Check the current immigration requirements before booking travel.
Frequently asked questions
New Zealand High Commission Ottawa FAQ
What is the address of the New Zealand High Commission in Ottawa?
The New Zealand High Commission is located at 150 Elgin Street, Suite 1401, Ottawa, ON K2P 1L4, Canada.
What are the High Commission’s office hours?
The High Commission currently publishes office hours from Monday to Friday, 9:30 a.m. to 2:00 p.m., excluding public holidays.
Can I renew a New Zealand passport at the High Commission?
Routine New Zealand passport applications and renewals are handled through New Zealand Passports, operated by the Department of Internal Affairs. Applicants in Canada should follow the official overseas passport application procedure rather than sending a routine application to the High Commission.
Does the High Commission provide notarial services?
Yes, in certain circumstances. High Commission staff can witness affidavits, affirmations, statutory declarations and certain other documents for use under New Zealand law. Contact the High Commission to confirm eligibility, fees and an appointment.
Does New Zealand have other consular offices in Canada?
Yes. New Zealand maintains a Consulate-General in Vancouver and honorary consular representation in Calgary and Toronto.
Do Canadian citizens need a visa to visit New Zealand?
Canada is a New Zealand visa-waiver country. Canadian citizens travelling for a qualifying short visit do not normally need to obtain a Visitor Visa before departure, but they generally need an NZeTA before travelling.
How long can a Canadian visitor stay in New Zealand under the visa-waiver system?
An eligible Canadian visitor can generally receive a Visa Waiver Visitor Visa allowing a stay of up to three months. Entry permission is determined at the New Zealand border.
Is an NZeTA a visa?
No. An NZeTA is an electronic travel authority. Eligible visa-waiver travellers use it to travel to New Zealand and, if they meet the requirements and receive entry permission, are granted a Visa Waiver Visitor Visa on arrival.
Official information
Sources
Official New Zealand government sources used to verify the High Commission, passport procedures and current immigration requirements on this page.